Greetings from Uruguay, country number #51 (but I don’t count the country visited, right?) where I moved after spending one month in Buenos Aires.<\/p>\n
While I didn’t fell in love with Buenos Aires, I had a very good time there and I got chance to present in\u00a0a Digital Nomad events<\/a> – cool!<\/p>\n Talking about business, February was a slow month and few things went wrong, let’s\u00a0see!<\/p>\n <\/p>\n I’ve been using HostGator\u00a0since a few\u00a0years now, and I already noticed how their support went down the toilet in the past 18 months. In February I had a pretty harsh confirmation of that. This was the message:<\/p>\n Your account has been abusing CPU resources for an extended period of time and has been disabled in order to ensure continued performance stability of the account and server.<\/p><\/blockquote>\n The email also said:<\/p>\n If you reply back to this email with your IP address (https:\/\/www.hostgator.com\/ip.shtml) we will be more than happy to go ahead and enable HTTP access for you, allowing you to safely work on the script while minimizing the negative effects on the server and its other users.<\/p><\/blockquote>\n OK shit happens so I quickly took action, reviewed the account and replied\u00a0as asked. @danielebesana<\/a> ^Jb We apologize for any delays. May we have the related ticket ID? We may be able to expedite a review.<\/p>\n \u2014 HostGator Support (@HGSupport) February 11, 2015<\/a><\/p><\/blockquote>\nWhat’s going on<\/h2>\n
Hosting problems<\/h3>\n
\nHostGator closed one of my account, hosting two money-making\u00a0websites, because of high resource consumption.<\/p>\n
\nWhat they didn’t say in the email is that they needed three days<\/strong> to reply to the support request! And they did so only after I complained on Twitter (it always works to tweet a complain to big companies, as they have dedicate people to the social media accounts that are very reactive and can escalate internally).<\/p>\n